"No" is not a word in the vocabulary at
The Lanesborough. Whatever the wish or whim, the staff try to satisfy at this
new ultra-deluxe hotel in London. It sounds like a clich? but from the moment of
arrival at the imposing early 19th century building at Hyde Park Corner, you are
welcomed with a smile - something often absent under the gloomy, gray skies of
London. These simple human touches at The Lanesborough enhance the immaculate
attention to detail. The majestic sandstone, cream-coloured structure has been
restored to its former splendor, and its neoclassical-styled entrance complete
with towering columns gives the impression of entering one of Britain's finest
English manors. Inside, the hotel is lavishly decorated in an extroverted
Regency style that makes you feel like you might be staying in Buckingham
Palace, which happens to be a few hundred yards away.
More than ?100 million has been spent on developing the 95-room hotel. About
?20 million went to interior decoration and very little has been spared in
expense. There is a museum quality to the restoration and decoration of the
rooms in The Lanesborough, and some of England's most distinguished historical
groups, such as the Royal Fine Arts Commission, the Georgian Society, the
Victorian Society and the English Heritage, were used to oversee the hotel's
refurbishment. The hotel includes two restaurants, a bar, two sitting rooms,
four function rooms and a small vaulted wine cellar for private dinners.
Forty-six of the 95 rooms are suites and each room has a 24-hour butler service,
a fax machine, a safe, and a two-line telephone among its many amenities. Upon
settling in a room, guests are given personal visiting cards which note the
direct telephone line to their room and their private fax number. Personal
stationery is also provided. The butler carefully unpacks the guests' clothes
and dutifully asksif anything else is needed. For the restless, West End
theater, and Central London's shops and sights, including St. James'cigar shops,
Davidoff and JJ Fox are within walking distance or a short taxi ride away.
Prices per night range from ?190 for a single room and ?220 for a double to
?375 for a junior suite and ?680 for a suite. In addition, the Royal Suite is
available for 12,500 it includes three bedrooms, two bathrooms, a kitchen, a
reception room, a dining room, a personal butler and a chauffeur driven Bentley.
Nothing is an imposition here. A request for potato chips sent the butler
scurrying away to the kitchen. Fifteen minutes later, he returned. Not with a
cellophane bag of factory-made potato chips, but with a piping hot basket of
freshly made chips. Or take, for instance, the request to visit the wine
cellar--at midnight. It was warmly welcomed as was smoking cigars afterward in
one of the sitting rooms, accompanied by a fine vintage Armagnac.
The only less than outstanding feature about The Lanesborough is the cuisine.
The hotel's restaurants have received mixed reviews in the British press. The
criticism is understandable. Although everything else at The Lanesborough is
clearly A-plus, the food is only a B standard. Little imperfections such as
watery coffee from room service and inconsistent main courses in the
Conservatory Restaurant seem more annoying when the quality standards and
service of the establishment are at such a stellar level.
Cuisine at The Lanesborough, for the moment, still seems to be evolving.
Nonetheless, the ambiance in the restaurants and the other public areas in The
Lanesborough is warm and clubby. Cigars are welcomed and all the restaurants and
the bar have well-stocked humidors. The selection is eclectic with popular sizes
and shapes in Davidoff, Montecristo and Punch and lesser known ones from El Rey
del Mundo and Rafael Gonzales. A keen cigar smoker, Philippe Airagnes, the head
sommelier, takes as much pride in his humidor selection as he does with his very
fine hotel wine list. His explanation is straightforward; he considers fine wine
and cigars an essential part of any fine dining experience.
The Lanesborough is managed under contract by American-based Rosewood Hotels,
which includes such prestigious establishments as the Hotel Bel-Air in Los
Angeles and The Mansion on Turtle Creek in Dallas. So, the corporate background
may account for The Lanesborough's American-styled efficient service, touched up
with an impeccably manicured British manner. Opened in December 1991, The
Lanesborough is setting new standards for hotels in London. "When you tell
people you have the best hotel in the world, they often look at you with a blank
face," said managing director Geoffrey Gelardi, formerly with Hotel Bel-Air.
"They think that here is another general manager who thinks that he is the
hottest thing since sliced bread." He may not be far off track. While The
Lanesborough may not yet be the best, it certainly aspires to be.