Simply Cigars (London) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors firstname.lastname@example.org before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Simply Cigars (London) for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy, (link to returns policy) below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges (link to delivery charges).
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely delighted with the products that you have chosen you may return them to us within 1 month of receipt. Some humidors that are made to order can not be returned for a refund or credit. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
We advise customers to check their purchase on receipt of goods and let us know of any issues within 14 days from the delivery date. Please email Customer Service to inform us and retain the original packaging for our inspection to validate your claim. Both the product and the original packaging should be returned within 10 days of receipt along with a written claim stating exactly why the item has been returned. We will not replace either a damaged or faulty item until it has been returned.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. To return any products to us, please email us at email@example.com and we will send you a returns address.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card or Simply Cigars e-Gift Vouchers. We currently accept Visa, Mastercard, Delta, Maestro, Solo, Electron, Switch, Diners Club, JCB & Amex. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Verified by Visa and Mastercard SecureCode
To give you even more confidence in shopping online with silvercompany.co.uk, we have introduced Verified by Visa and Mastercard SecureCode. These services enhance your existing card account against unauthorised use when you shop with us.
Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. To use this service, you must first register with the bank or other organisation that issued your card.
Please note: Your Verified by Visa or Mastercard SecureCode password is not your silvercompany.co.uk account password. Silvercompany.co.uk does not have access to your Verified by Visa or Mastercard SecureCode password.
Our Guarantee To You
We endeavour to display through this website all items in our current range. We aim to hold stock whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted to you by email. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 2pm will, subject to availability, be despatched on the following day for a 7 working day delivery. Those orders received after 2pm will be despatched on the day after the next day.
Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Cost £4.50 per delivery address. Monday to Friday only. please allow 2-5 working days for your delivery.
OVERSEAS BFPO & NON-MAINLAND UK
Our standard postage is charged at £20. Orders over 2kg will be charged at courier quoted prices which will be confirmed with you before despatch.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
Simply Cigars (London) does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Simply Cigars(London) nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Simply Cigars (London) or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Simply Cigars (London) uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Silver Company (London) will not be responsible for any errors or omissions or for the results arsing from the use of such information.
While Simply Cigars (London) takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Simply Cigars (London) will not be responsible nor liable for your use of any other websites which you may access via links within this website. Simply Cigars (London) does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Simply Cigars (London).
The entire liability of Simply Cigars (London) under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Simply Cigars (London) will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Simply Cigars (London) may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Simply Cigars (London).
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademarks
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Simply Cigars (London) or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Simply Cigars (London).
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Collection and Use of Personal Data
Simply Cigars (London) retains logs of usage of online systems and applications such as email transmissions, IP addresses and user activity. This information is retained to facilitate customer support and be able to detect and rectify any problems that customers may encounter.
Simply Cigars (London) retains records of the results obtained through customer surveys and research such as customer satisfaction feedback. In every case, this information is collected with the explicit consent of the customer.
Purpose of Information Stored
Simply Cigars (London) retains the above described forms of data about its customers with the following objectives:
Disclosure of Personal Data
Simply Cigars (London) will not disclose any of the personally identifiable information stored without the customer’s prior consent unless this is required by law or legal process. The types of persons to whom information about the customer may be disclosed by the company in the course of providing its services, include the employees of the company and its related legal entities, agents, subcontractors, sales representatives, accountants, billing and collection services and credit reporting agencies, consumer and market research firms, and authorized representatives of governmental bodies.
Data Retention Period
The Company maintains personally identifiable Customer information for as long as it is necessary for business purposes. This period of time lasts as long as the customer is active with the company and including the entire period required at law so that the company can comply with tax and accounting requirements. When information is no longer necessary for these purposes, the company will destroy the information unless there is a legitimate outstanding request or order to inspect the information.
Access to Records
Customers have the right to inspect records that contain own personally identifiable information and correct any errors in such information. If the customer wishes to inspect these records, notification in writing to the company is required for an appointment will be arranged during regular business hours.