Please note: Failure to upload valid ID will delay the processing and despatch of your order.
When placing an online order that includes tobacco products, we are legally required to verify that you are 18 years of age or older. This regulation applies to all online sales of age-restricted products.
To complete your order, you must first set up an account and upload proof of age. The ID you provide must match the name of the account holder, and your full name and date of birth must be clearly visible.
We accept a range of valid forms of identification, including government-issued photo ID and PASS-accredited cards. You may cover personal details (such as your photograph) as long as your full name and date of birth remain visible.
Once your account is created, please click on the ‘Photo ID Upload’ link and submit your identification. After your ID has been successfully verified, all future orders will be processed and despatched automatically without delay.
If you have any questions or need assistance, please contact us.
Your ID is used only for age verification and processed under Article 6(1)(c) of the UK GDPR – compliance with a legal obligation.
All documents are uploaded securely to our encrypted data system, ensuring they are never sent via insecure email. Once verified, your information is stored safely and can be deleted upon request.
