DELIVERY NEWS UPDATES

Packaging

All orders are shipped in plain, unbranded packaging with no reference to cigars or tobacco.

Delivery Cut-Off Times

• Next Day Delivery: Orders placed before 2pm (Mon–Thu).
• Friday Orders: Delivered Monday.
• Public Holidays: Dispatched next working day (Saturday delivery available at extra cost).

Gifts & Alternative Addresses

We can deliver to an address different from your billing address. To avoid delays, please ensure your card provider authorises mail-order transactions to that address. Always use the billing address registered with your card issuer on the order form.

Age Verification for Tobacco Purchases

When placing an online order that includes tobacco products, we are legally required to verify that you are 18 years of age or older. This regulation applies to all online sales of age-restricted products.

To complete your first order, you must first set up an account and upload proof of age. The ID you provide must match the name of the account holder, and your full name and date of birth must be clearly visible.

Tobacco Shipping Restrictions

We cannot ship tobacco products to: US, Canada, ROI, NI, France, Italy, Greece, India, Vietnam, Turkey, Norway, Finland, Hungary, Sweden, Ukraine, Latvia, Netherlands, Luxembourg, Portugal, Russia, Slovakia, South Africa, or Switzerland.

UK Delivery Options

• Standard (3–5 days): £3.95. Free on orders over £100 (excludes humidors >2kg, alcohol, lighters, and gas).
• Fast Standard (1–3 days): £6.95. Not guaranteed day delivery.
• Next Working Day (1–2 days): £10.95. Orders by 2pm, Mon–Thu. Signed-for service.
• Saturday Delivery: £13.95. Orders by 2pm Friday.
• Courier Gas Delivery: £20. Tracked service, 1–2 working days.
• Alcohol Delivery: £6.95 (UK Mainland only, may dispatch separately).

Europe Delivery

• Standard postage £25. Orders >2kg charged at courier rate (confirmed before dispatch).
• Large/heavy items (e.g., humidors) may incur extra charges.
• Customs/import duties and handling fees are the customer’s responsibility.

Outside Europe

• Standard postage £45. Orders >2kg charged at courier rate (confirmed before dispatch).
• Large/heavy items may incur additional costs.
• Customs/import duties and handling fees are the customer’s responsibility.

We have no control over customs fees or delays. Contact your local office for details before ordering.

Contact Details

Simply Unlimited Limited (t/a Simply Cigars)

Registered in England: 07560087

VAT No: 782 520 527

Registered Office: 5–7 Vernon Yard, Portobello Road, London W11 2DX

(Not a shop or returns address)

Email: [email protected]

phone: +44 207 604 4335 (Mon–Fri, 8:30am–4:30pm)

Emails are usually answered within 1 hour. Office closed weekends & bank holidays.