Due to the current situation, we wanted to keep you informed of the steps we've taken to continue to provide the very best service to you during this difficult time. Most of the team are now working remotely from home, whilst local members of staff remain to pack and dispatch orders but at reduced off-peak hours. We have been working closely with our delivery partners, who likewise have been working hard to ensure the safety of their teams. Our team remains on hand to help, if you have any queries during these uncertain times don't hesitate to contact us. We're doing all we can to ensure we maintain as normal a service as possible.
Thank you for your support and we send you our very best wishes during this difficult period from all the team at Simply Cigars.
Please keep visiting this page for the latest information.
Please note all orders placed after 2pm on Friday 22nd and over the Bank Holiday weekend will be dispatched from Tuesday 26th May.
The Royal Mail is under a lot of pressure because of COVID-19 so we are seeing delays in some locations. If this has affected you, please be patient, deliveries ARE arriving, they are just taking longer than usual. If more than 10 working days have passed since we dispatched, then please let us know and we'll sort it out for you.
Due to the recent impact of Covid-19 in certain areas, your Royal Mail delivery might experience slight delays.
While we are doing our best to send orders as fast as possible, we are also having to work within the Governments guidelines.
Orders that are dispatched using Standard Delivery takes approximately 2-3 working days to process and an additional 3-5 working days to be delivered. Express orders are usually processed within 24-48 hours and are expected to be delivered within 24-48 hours. Delivery times quoted exclude any public holiday or weekends where there is no dispatch and no postal or courier service.
Thank you for your understanding during these difficult times.
We've been extremely busying packing orders from the bank holiday weekend. We are dispatching as soon as we can but there may be a short delay on free delivery orders. You will receive updates on the progress of your order via email. Please check your junk mail file if you have not heard from us.
Orders placed after 2pm on Thursday 9th April will be dispatched from Tuesday 14th April, Royal Mail will not deliver on Good Friday or Bank Holiday Monday. These days are not working days and therefore, should not be used when looking at estimated delivery times for your order. For further information about Royal Mails delivery service on public holidays please click here.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. Our Royal Mail standard delivery time has increased from 2-4 working days to 4-5 working days. We are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
We are experiencing delays to all international destinations.
Royal Mail International Service Update.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a delay of 2-3 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
There are also some isolated regional delays with deliveries via Royal Mail.
Royal Mail can no longer guarantee Saturday delivery, so this service is temporarily no longer available.
We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a short delay of 1-2 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you again for your understating.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a delay of 2-3 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
Due to the current coronavirus situation, we'll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. We'll still prioritise Special Delivery parcels and letters. Our Special Delivery Guaranteed by 9am service remains unchanged. For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.
We are still accepting and dispatching orders as usual. We will update this page if any Government updates affect our usual service. If you need to contact us please click here.
We'll send you confirmation of your order by an email from "Simply Cigars," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
