Due to the current situation, we wanted to keep you informed of the steps we've taken to continue to provide the very best service to you during this difficult time. Most of the team are now working remotely from home, whilst local members of staff remain to pack and dispatch orders but at reduced off-peak hours. We have been working closely with our delivery partners, who likewise have been working hard to ensure the safety of their teams. Our team remains on hand to help, if you have any queries during these uncertain times don't hesitate to contact us. We're doing all we can to ensure we maintain as normal a service as possible.
Thank you for your support and we send you our very best wishes during this difficult period from all the team at Simply Cigars.
Please keep visiting this page for the latest information.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. Our Royal Mail standard delivery time has increased from 2-4 working days to 4-5 working days. We are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
We are experiencing delays to all international destinations.
Royal Mail International Service Update.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a delay of 2-3 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
There are also some isolated regional delays with deliveries via Royal Mail.
Royal Mail can no longer guarantee Saturday delivery, so this service is temporarily no longer available.
We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a short delay of 1-2 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you again for your understating.
We are experiencing an unprecedented number of orders. We are doing our utmost to make sure all orders are dispatched as soon as possible. You may experience a delay of 2-3 days in receiving your order and we are doing all we can to update our customers with accurate information of any delay. Thank you for your understating.
Due to the current coronavirus situation, we'll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. We'll still prioritise Special Delivery parcels and letters. Our Special Delivery Guaranteed by 9am service remains unchanged. For both services, we're no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.
We are still accepting and dispatching orders as usual. We will update this page if any Government updates affect our usual service. If you need to contact us please click here.
We'll send you confirmation of your order by an email from "Simply Cigars," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
